Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD502A Mapping and Delivery Guide
Manage the emergent dynamics of government service delivery
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPGSD502A - Manage the emergent dynamics of government service delivery |
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Description | This unit covers contingency management in a government service delivery environment. It includes managing government service reception, dealing with complaints and aggression, and assuring public safety in a government service delivery environment.In practice, managing emergent dynamics may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, monitoring and maintaining workplace safety, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Government Service Delivery. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage government service reception |
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Element: Deal with complaints and aggression |
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Element: Assure public safety in a government service delivery environment |
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